Simple, transparent, and positive — that’s how we want your claim experience to go. Here’s how the process works:
Step 1

Report a Claim

Give us a call or submit your claim online, providing details about the property and the type of damage, theft or loss.
Step 2

Initial Contact

Expect a call from a Claims Representative within 24 hours to verify information, explain your coverage and deductible, and begin processing your claim.
Step 3

Documenting Your Claim

Your Claims Representative will assist in gathering necessary documents, assessing coverage, and determining damage.
Step 4

Claim Conclusion

We will thoroughly assess your claim for a fair and prompt resolution. For questions, contact your Claims Representative or agent.
NEED SOME HELP?

1-800-922-4632

Whether it's filing a claim, requesting emergency road service, or asking questions about your policy, we're here to help.
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LIFE INSURANCE

Beneficiary & Claims Assistance

Following the passing of a loved one, there are many tough decisions that must be made. Between gathering necessary documents and making important calls, knowing where to start can be overwhelming. Our Beneficiary & Claims Assistance guide can alleviate some of those woes.
See Our Guide
If you need more info, check out our FAQ.