about agent
Our training and support is ongoing. Our corporate and statewide leaders and training partners have many years of experience to share so we can collectively provide the best customer experience possible.
  • Orientation
    We want you to know what we’re all about. From the history and structure of our company to the benefits you’ll take home to your family. Orientation will get you started on the right foot.
  • Training
    Once paired with the right position within our organization, your initial training design will be customized to your knowledge and skills in the career path you’ve chosen. From there, you will have the opportunity to expand your knowledge through a variety of training mediums such as live events, webinars, online and hands on training.
  • Mentoring
    We’re committed to being accessible. Mentors, supervisors and regional leaders are always available to answer questions and go over best practices so you're reaching your full potential.
  • A Focus on the Customer
    We feel passionate about our members, our clients, and our customers. We follow an ongoing customer service training program to ensure we’re giving our customers what they need. Through collaboration with other team members, we continue to look for innovative ways to improve the quality of our service.