See what customers are saying about the Missouri Farm Bureau Claims Department. Read about
property and auto claims testimonials below. You can also give Missouri Farm Bureau your testimonial
by completing our Claim Customer Service Survey online.
Auto Claims Testimonials
Debra - Southwest Missouri
"I can attest that Farm Bureau has a top notch customer service reputation. I have never been treated poorly by anyone who has conducted business for this organization. I have had different agents over the 53 years that I have been insured by Farm Bureau. I can truly say that I have always had agents that cared about making sure that I had the best coverage for my needs. I started out at the age of 16 upon becoming a licensed driver. My husband and I have been married for 32 years and we have only had insurance through Farm Bureau for auto, homeowner, farm, equipment, and cattle. We have always been pleased by the treatment we have received from all at Farm Bureau. We haven't had many claims over the years but when we have had one, the adjusters have been fair, professional, and processed the claim in a timely manner. I can truly say that I am very happy with Farm Bureau and that I hope for another 53 years. My hat is off to all the agents, adjusters, local board members and employees of Farm Bureau. You truly have this customer service down!"
Kristina - Central Missouri
"Shortly before leaving for the holidays, my vehicle sustained a rock chip to the windshield. I was concerned about getting it repaired as soon as possible to prevent additional damage. This vehicle was being driven to Wisconsin for Thanksgiving and the extreme weather changes concerned me. I contacted Farm Bureau and filed a claim through the 877 FB CLAIM number and received confirmation of the claim within 2 hours. I received a phonecall to set up the repair at the property in Wisconsin. The original shop was not able to do the repair over the time we were there so they contacted another who was out the following morning. They were able to repair the windshield and everything was done before we headed home. This could not have been an easier experience. I really appreciated the customer service, especially during a busy holiday time. Thank you!"
Property Claims Testimonials
Brenda - Southwest Missouri
"My son and a friend were fighting the fire to our house. My husband called our Farm Bureau agent and he said he would be there right away, even though he was out of State with his family. The next day, the agent and claims representative met with us and said they were sorry for our loss. The claims rep handed us a card to help us take care of our immediate needs (hotel, clothing...). The agent and claims rep were concerned about us, not asking a bunch of questions. They called us often to see how we were doing, and the agent even brought us some food. We have made some new friends who are very caring, and you just don't find that anymore."
Christie - Southwest Missouri
"Going through an F5 tornado that wipes out a third of a town is no small thing. Losing a home, cars & material possessions is no small thing. However, we are very blessed that all five of us and our dog made it out without a scratch. Farm Bureau agents and customer service reps handled our claim with care. Thank you for all your help!"
Daniel and Lisa - Northwest Missouri
"In todays fast paced world of cutbacks and automated phone banks, it is refreshing to know that personal service still exists. During my family's recent insurance claim, we suffered major property damage and loss of possession. Through it all, the professional staff at Farm Bureau Insurance provided excellent service and support. From our agent and her staff, and our claims adjuster, we received fast, friendly, and reliable service. I intend to highly recommend Farm Bureau to all of my friends. Not only is it the best home insurance I have ever had, it also has the finest people representing my interests. To all the people that helped in my recent time of trouble, I wish a heartfelt thanks and job well done. Please keep up the good work."
Jim and Dina - Eastern Missouri
"I just wanted to let you know that we are very pleased with how quickly Missouri Farm Bureau has handled our claims for a stolen air conditioner. It was stolen at the end of last week. We got the call from our tenant while we were out of town. The after-hours claim service was effective at getting the claim started, and the agents involved were quick and professional. The communication between the agents and us was very impressive. The air conditioning was installed Monday afternoon and our claims check was already in the mail. I wish every company was this effective. I will be sure to recommend you and also hope to never make another claim! Thank you!"
Joshua and Kara - Northern Missouri
"Our experience with Farm Bureau through this claim process has been reassuring and promptly handled. Not having endured a claim of this magnitude before, it was initially frightening and difficult to conceptualize. Nonetheless, Farm Bureau promptly communicated throughout the entire process, providing us both reassurance and regular updates along the way. The claim was closed faster than we thought and we were treated fairly and kindly throughout the whole process. We look forward to continuing our business with Farm Bureau, having learned from this experience, and would encourage anyone to look to them for your insurance needs. With Farm Bureau, you know if something really does happen, you have a friend in hand."
Josie and James - Western Missouri
"I want to thank you so much for your very prompt service on our storm damaged roof. Your expedition of this matter is much appreciated. You and Missouri Farm Bureau were a God-send when we needed you the most. We selected a contractor from your Property Repair Network Program and they were at our home the following day, Friday. By four o'clock Monday afternoon, the work was completed and the crew was excellent in every detail, including cleaning any sign that they were even at our home. We have no signs of any damage, other than a beautiful new roof. Thank you, again! I will recommend Missouri Farm Bureau to whoever and whomever I can."
Larry - Central Missouri
"I've been a member of MO Farm Bureau for some 25 years. I haven't had a need to use my insurance until this past year. On the evening of FEB 5, 2011, I heard a loud crash. To my dismay, I found that my porch roof had fallen in from the weight of snow. I contacted my agent and the claim was filed on Monday, FEB 7, 2011. On the same day, the adjuster arrived, took pictures, and requested I obtain estimates. I delivered those on 9 FEB, 2011 and two days later I received a check for the repairs. I also turned in for a loss on my contents on 14 FEB, 2011 and received payment the next day. I could not believe the fast response. MO Farm Bureau has been there for me, and I greatly appreciate the people that I have had the pleasure of dealing with and for the professionalism shown my family. MO Farm Bureau is the BEST!"
LaVonna - Eastern Missouri
"Farm Bureau's adjuster who checked my home for hail damage was very professional. He explained everything to me in detail."
Lindsey - Eastern Missouri
"I have nothing but amazing things to say about my Farm Bureau department. The claims rep and agent have executed "Over the Top" customer service on every encounter. I can count on them to advise me on policies and put me in the best situation possible. The secretaries are friendly and full of knowledge, as well. It's nice to know that those who insure my home and vehicles are always looking out for my best interest."
Norma and Joe - Northwest Missouri
"Just a note of thanks for all you did in helping us get the shop back in order after the fire. Your adjuster's wonderful attitude and efficient work made it so easy for us. Missouri Farm Bureau is fortunate to have Claims Representatives like you, and so are we as customers. Thanks again!"
Rita - Southwest Missouri
"My name is Rita and I lost my home of 20 years and my vehicle in the May 22nd Joplin tornado. Besides the loss of my husband, this is the most devastating thing I have ever gone through. Within an hour of the storm, a family friend contacted our Farm Bureau area manager. When I contacted my agent the next day, the claim process had already began. Two days later, my agent and a claims adjuster came and did a walk through to view the damage to my home and car. They reviewed the insurance policy for my house and my vehicle, which my husband had bought. The adjuster wrote me a check to start replacing my things and find a place to rent. They walked thru my home as if it was their own, being very polite and professional, as well as showing their compassion for what I had went thru. Five days after the storm, I had a check for my vehicle, and less than two weeks after the storm, my agent and claims manager personally delivered the check for my home. I have never been through anything like this and had so many questions. Every time I called my agent or his staff, they always took the time to talk to me. As tough as this situation was, my agent was there for me every step of the way, and to this day continues to be there to finalize my contents claim. My husband always said, "Your insurance is as good as your agent", and I have the best. From the bottom of my heart, I thank Farm Bureau, their area manager, and my agent."
Ruielle and Mary - Southwest Missouri
"We had a severe thunderstorm with very large hail resulting in excessive property damage. Our Farm Bureau Insurance agent in Nevada, MO and our adjuster kept on top of the entire repair operation including resolving everything with my contractor. The end result was that we had great satisfaction with everyone involved. Thanks again for a great job!"
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