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Statewide Openings
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Position Title |
Qualifications:
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EDUCATION and EXPERIENCE:
- High school diploma or general education degree (GED) plus one year of general office experience. Experience in customer service preferred.
LANGUAGE SKILLS:
- Ability to read and comprehend instructions, correspondence and memos.
- Ability to compose and type simple correspondence.
- Ability to effectively communicate and present information in one-on-one and small group situations to customers, clients, members and other employees of the organization in both written and oral formats.
MATHEMATICAL SKILLS:
- Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.
- Ability to compute rate, ratio and percent.
REASONING ABILITY:
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving concrete variables in standardized situations.
JOB QUALIFICATIONS:
- Ability to type a minimum of 40 wpm.
- Working knowledge of Microsoft Office products or other similar software.
- Proficient in the operation of Farm Bureau’s policy administration and billing software or ability to become proficient in the use of such software no later than 90 days after employment.
- Ability to communicate effectively with people in person and on the telephone.
- Outstanding customer service skills and ability to maintain good relationships with the public and with coworkers.
- Ability to exercise initiative and to work with limited supervision.
- Ability to set priorities and to process a heavy volume of work.
- Occasional evening meetings, travel to regional meetings, and overnight travel required.
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Salary Info:
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$14.50
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Summary:
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Provides office support for Farm Bureau office.
ESSENTIAL DUTIES:
- Maintains and works office hours as established by the supervisor.
- Greets and welcomes customers, determines nature of business, assists customers and provides information about Missouri Farm Bureau and its services or refers customers to appropriate individuals.
- Promptly answers telephone in a professional and friendly manner. Provides information and/or service to callers, takes detailed messages or transfers calls to appropriate individuals.
- Processes incoming and outgoing mail.
- Schedules appointments for the agent(s) as needed.
- Compiles and maintains client folders, lists, and other records.
- Mails newsletters, promotional materials, and other information.
- Receives, receipts, and processes monies daily according to established procedures.
- Maintains and balances thorough records of all receipts and disbursements.
- Obtains and inputs information for insurance quotes as authorized by supervisor.
- Contacts potential customers and inquires about type and expiration dates for current insurance coverage as requested by supervisor.
- Types/processes new member welcome letters and other correspondence, certificates of insurance, new business applications, binders of coverage, claims reports, transmittals, memos, forms, and other general correspondence.
- Processes insurance policy endorsements and obtains and maintains appropriate documentation and signatures as dictated by company rules and insurance regulations.
- Provides general assistance to the Regional Sales Manager and Regional Coordinator as requested.
- Assists county board with preparations for board meetings, attends board meetings and takes, transcribes, and maintains county board meeting minutes as requested.
- Maintains accurate and up-to-date county board and insurance files and documents such as the charter, incorporation papers, by-laws, letter of exemption, service agreement, customer data, policy data, etc.
- Maintains a good knowledge of and promotes Farm Bureau’s programs, services, and member benefits.
- Assists county board and volunteers with planning and implementing county annual meeting, projects and activities and in promoting and organizing activities and functions as requested.
- Attends required meetings and training sessions.
- Assists in membership drives and activities as requested.
- Assists in maintaining a clean and orderly office.
- Provides excellent customer service to all external and internal customers and maintains a good working relationship with field and Home Office personnel.
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