Kristina - Central Missouri

"Shortly before leaving for the holidays, my vehicle sustained a rock chip to the windshield. I was concerned about getting it repaired as soon as possible to prevent additional damage. This vehicle was being driven to Wisconsin for Thanksgiving and the extreme weather changes concerned me. I contacted Farm Bureau and filed a claim through the 877 FB CLAIM number and received confirmation of the claim within 2 hours. I received a phonecall to set up the repair at the property in Wisconsin. The original shop was not able to do the repair over the time we were there so they contacted another who was out the following morning. They were able to repair the windshield and everything was done before we headed home. This could not have been an easier experience. I really appreciated the customer service, especially during a busy holiday time. Thank you!"

Christie - Southwest Missouri

"Going through an F5 tornado that wipes out a third of a town is no small thing. Losing a home, cars & material possessions is no small thing. However, we are very blessed that all five of us and our dog made it out without a scratch. Farm Bureau agents and customer service reps handled our claim with care. Thank you for all your help!"

Daniel and Lisa - Northwest Missouri

"In todays fast paced world of cutbacks and automated phone banks, it is refreshing to know that personal service still exists. During my family's recent insurance claim, we suffered major property damage and loss of possession. Through it all, the professional staff at Farm Bureau Insurance provided excellent service and support. From our agent and her staff, and our claims adjuster, we received fast, friendly, and reliable service. I intend to highly recommend Farm Bureau to all of my friends. Not only is it the best home insurance I have ever had, it also has the finest people representing my interests. To all the people that helped in my recent time of trouble, I wish a heartfelt thanks and job well done. Please keep up the good work."

Jim and Dina - Eastern Missouri

"I just wanted to let you know that we are very pleased with how quickly Missouri Farm Bureau has handled our claims for a stolen air conditioner. It was stolen at the end of last week. We got the call from our tenant while we were out of town. The after-hours claim service was effective at getting the claim started, and the agents involved were quick and professional. The communication between the agents and us was very impressive. The air conditioning was installed Monday afternoon and our claims check was already in the mail. I wish every company was this effective. I will be sure to recommend you and also hope to never make another claim! Thank you!"

Larry - Central Missouri

"I've been a member of MO Farm Bureau for some 25 years. I haven't had a need to use my insurance until this past year. On the evening of FEB 5, 2011, I heard a loud crash. To my dismay, I found that my porch roof had fallen in from the weight of snow. I contacted my agent and the claim was filed on Monday, FEB 7, 2011. On the same day, the adjuster arrived, took pictures, and requested I obtain estimates. I delivered those on 9 FEB, 2011 and two days later I received a check for the repairs. I also turned in for a loss on my contents on 14 FEB, 2011 and received payment the next day. I could not believe the fast response. MO Farm Bureau has been there for me, and I greatly appreciate the people that I have had the pleasure of dealing with and for the professionalism shown my family. MO Farm Bureau is the BEST!"

LaVonna - Eastern Missouri

"Farm Bureau's adjuster who checked my home for hail damage was very professional. He explained everything to me in detail."

Lindsey - Eastern Missouri

"I have nothing but amazing things to say about my Farm Bureau department. The claims rep and agent have executed "Over the Top" customer service on every encounter. I can count on them to advise me on policies and put me in the best situation possible. The secretaries are friendly and full of knowledge, as well. It's nice to know that those who insure my home and vehicles are always looking out for my best interest."

Rita - Southwest Missouri

"My name is Rita and I lost my home of 20 years and my vehicle in the May 22nd Joplin tornado. Besides the loss of my husband, this is the most devastating thing I have ever gone through. Within an hour of the storm, a family friend contacted our Farm Bureau area manager. When I contacted my agent the next day, the claim process had already began. Two days later, my agent and a claims adjuster came and did a walk through to view the damage to my home and car. They reviewed the insurance policy for my house and my vehicle, which my husband had bought. The adjuster wrote me a check to start replacing my things and find a place to rent. They walked thru my home as if it was their own, being very polite and professional, as well as showing their compassion for what I had went thru. Five days after the storm, I had a check for my vehicle, and less than two weeks after the storm, my agent and claims manager personally delivered the check for my home. I have never been through anything like this and had so many questions. Every time I called my agent or his staff, they always took the time to talk to me. As tough as this situation was, my agent was there for me every step of the way, and to this day continues to be there to finalize my contents claim. My husband always said, "Your insurance is as good as your agent", and I have the best. From the bottom of my heart, I thank Farm Bureau, their area manager, and my agent."